Privacy Policy
At NoorMatch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, safeguard, and retain your data when you use our Islamic matrimonial platform.
Information We Collect
Personal Information
We collect information that you voluntarily provide through our marriage questionnaire, including:
- Basic personal details (name, age, location, contact information)
- Religious preferences and practices
- Educational and professional background
- Physical characteristics and lifestyle preferences
- Marriage goals and partner preferences
- Profile photos and other uploaded content
Technical Information
We automatically collect certain technical information when you use our platform:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Communication metadata (message timestamps, delivery status)
- Location data (if you enable location services)
How We Use Your Information
Primary Services
- Provide matchmaking services and compatibility analysis
- Enable communication between matched users
- Verify user profiles and maintain platform safety
- Process payments and manage subscriptions
Platform Improvement
- Analyze usage patterns to improve our algorithms
- Conduct research to enhance user experience
- Develop new features and services
- Ensure platform security and prevent fraud
Data Sharing and Disclosure
With Other Users
Your profile information is shared with potential matches according to your privacy settings. You control what information is visible to others.
With Service Providers
We only share limited data with trusted third-party service providers when it is essential to operate and deliver our platform's services— such as with payment processors, cloud storage providers, or analytics tools.
Legal Requirements
We will only disclose information if legally compelled to do so, such as through a valid court order. Our default position is to protect your data and privacy. Wherever legally permissible, we will inform you before any such disclosure takes place.
Data Retention and Your Rights
Your Right to Be Forgotten
You have the right to request deletion of your personal data. When you delete your account, we implement a comprehensive data retention strategy that balances your privacy rights with legitimate business and legal requirements.
What Gets Deleted Immediately
When you delete your account, the following information is removed immediately:
- Personal profile information (name, bio, contact details)
- Account credentials and authentication data
- Profile photos and uploaded images
- Personal preferences and settings
- Location data and search filters
- Payment information and billing details
- Device information and IP addresses
What Gets Anonymized and Retained
Some data is anonymized (your identity is removed) but retained for legitimate business purposes:
Messages in Conversations
Retained for: 3 years
Messages are anonymized but retained to maintain conversation context for other users and for potential safety investigations. Your name is replaced with "Deleted User" but message content is preserved.
Match and Request History
Retained for: 3 years
Match patterns and request data are anonymized but retained for platform analytics, algorithm improvement, and safety investigations.
Transaction Records
Retained for: 3 years
Payment and subscription records are anonymized but retained for financial compliance, tax purposes, and fraud prevention as required by law.
Support Interactions
Retained for: 3 years
Customer service communications are anonymized but retained for quality assurance and to resolve any future disputes or issues.
Usage Analytics
Retained for: 2 years
Anonymized usage patterns and platform interaction data are retained to improve our services and user experience for all users.
Legal Basis for Data Retention
Messages & Communications: Legitimate interest for business record-keeping and user safety
Transaction Records: Legal obligation for financial and tax compliance
Platform Analytics: Legitimate interest for service improvement
Support Records: Legitimate interest for customer service quality
Your Rights Regarding Retained Data
- Access: You can request information about any retained anonymized data
- Erasure: You can request deletion of retained data, subject to legal requirements
- Objection: You can object to processing of retained data for legitimate interests
- Portability: Anonymized data cannot be ported as it no longer identifies you
- Rectification: Anonymized data cannot be corrected as it no longer identifies you
Data Protection and Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for sensitive communications
- Secure servers with regular security audits
- Access controls and employee training
- Regular data backups and disaster recovery plans
- Compliance with GDPR, CCPA, and other privacy regulations
We do not sell your personal information to third parties under any circumstances.
International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
Children's Privacy
Our service is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our platform. Your continued use of our service after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or need assistance with account deletion, please contact us:
Contact Information
Email: privacy@noormatch.com
General Support: info@noormatch.com
Last updated: July 30, 2025
Version: 2.0
This privacy policy complies with GDPR, CCPA, and other applicable privacy laws. For users in the European Union, you have additional rights under GDPR including the right to lodge a complaint with your local supervisory authority.